Billing & Usage
Track consumption, manage payment methods, and review invoices for your Syndica account. Monitor usage through the analytics dashboard and understand how your plan tier—Standard (free), Scale, or Hyperscale—affects your costs.
Learn more about our pricing options.
Access billing settings from the Manage section by clicking the gear icon in the navigation bar, then selecting Billing from the left menu.
Payment Methods
Manage credit cards and payment options for your account. Scale and Hyperscale users must maintain at least one valid payment method on file.
In This Section:
Add a Payment Method
You can add multiple payment methods to your account for redundancy and flexibility.
To add a payment method:
- Navigate to the Billing page in the Manage section
- Click the right rectangle in the payment carousel to reveal the Add button
- Enter your payment information:
- Name
- Credit card number
- Expiration date
- Any other required details
- Toggle "Set as primary" to make this your primary payment method (optional)
- Click Add credit card
Remove a Payment Method
Before removing a payment method, ensure you have a secondary payment method on file if you're enrolled in Scale or Hyperscale.
Scale and Hyperscale users must always have at least one valid payment method on file.
To remove a payment method:
- If you only have one payment method, add a secondary method first
- If removing your primary payment method, click Swap to make it secondary
- Navigate to the now-secondary payment method
- Click Remove
Update Primary Payment Method
The primary payment method is charged for your monthly invoices. You can swap which payment method is primary at any time.
To swap primary payment method:
- Navigate to the Billing page
- Click the Swap button on the payment carousel
- Confirm the change
The previously secondary method becomes your primary payment method.
Pricing
Choose the plan that fits your needs
- ✓ 1 GB data / mo
- ✓ 50 WebSockets
- ✓ 1 user
- ✓ 100 Requests / sec
- ✓ 100 GB data / mo
- ✓ 3 users
- ✓ 300 Requests / sec
- ✓ 1 TB+ data / mo
- ✓ ChainStream API
- ✓ Staked Connections
- ✓ Custom limits
- ✓ ChainStream API
- ✓ Staked Connections
- ✓ 99.999% SLA
- ✓ Dedicated support
Billing Policy
To ensure uninterrupted service, all accounts must remain current on payments. Accounts with outstanding invoices will be restricted following this process:
Account Restriction Process
Warning Phase: If you have at least one unpaid invoice that is 15+ days overdue, you'll receive warning notifications.
Grace Period: After the final warning, you have 72 hours to settle any outstanding invoices.
Restriction: If invoices remain unpaid after the grace period, your account will be restricted:
- Scale Mode accounts will be downgraded to Standard Mode
- You can log in but will only have access to the Payments page
- All resources including API keys, logs, stacks, and other stack-level data are subject to permanent deletion
Restoration: Once all invoices are settled, your account is restored immediately with full access reinstated. However, any data deleted during the restriction period (including API keys, logs, stacks, and other stack-level data) cannot be recovered.
Important Billing Policies
- Payment Due Date: Payment is due upon invoice receipt
- Service Restoration: Full service is restored immediately once payment is made
- Payment Methods: Ensure your payment method is valid and up to date to avoid interruptions
If you have questions about your billing status or need assistance, please contact our support team.
FAQ and Troubleshooting
Why does my first Scale invoice show a partial amount?
Scale upgrades take effect immediately even though billing cycles align to the first of the month. The initial invoice shows a prorated portion of the $199 fee plus $200 in welcome credits applied at the same time. The credits offset the prorated charge, so no payment is due unless you burn through the credit balance.
If I upgrade and downgrade in the same month, will I be billed twice?
No. Plan changes generate invoices that net out unused time and remaining credits. You only pay for the prorated period you stayed on Scale; most invoices total $0 because credits cancel the charge.
How do Scale free-trial credits work?
Upgrading to Scale adds $200 in credits to your account. They automatically cover the prorated Scale fee and eligible usage until the balance hits zero. Downgrade before the credits are consumed and your card is never charged. Track remaining credits under Dashboard → Billing → Credits.
How do I upgrade, downgrade, or cancel my subscription?
Navigate to Manage → Billing → Plans, choose Standard Lite, Standard, or Scale, and click Switch Plan. The change applies immediately and invoices/credits are prorated automatically. To cancel Scale, simply switch back to Standard using the same flow.
Can I remove my credit card after cancelling Scale?
Yes. After you downgrade to Standard and all outstanding invoices are paid, delete your card(s) in Billing → Payment Methods. If you later decide to upgrade again, add a new payment method before switching plans.
Do you offer annual or upfront billing discounts?
Not currently. Scale is billed monthly ($199) and Standard is free. Hyperscale customers can negotiate custom terms with their account team, but there is no self-serve annual or upfront option today.
Can I close my account if there’s an unpaid invoice?
Outstanding invoices must be settled before permanent closure. Update your payment method so we can retry the charge or contact support to discuss settlement. Once the balance is cleared, we can close the account and remove stored payment details.
What You Can Do Next
- View pricing details - Compare plan tiers and features
- Monitor your usage - Track consumption and optimize costs
- Manage your stacks - Organize resources for clear billing attribution
- Contact support - Get help with billing questions